At Sub-Zero Clothes, we only stock extremely high quality products, as such we are confident that you will be delighted with your purchase, however, we recognize that from time to time customers purchase incorrect, inappropriate or wrong size items. As such we offer a 'No Quibble Satisfaction Guarantee'.
- Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unused (with any seals, shrink-wrap and tags intact and attached)and we will issue a full refund for the price you paid for the item excluding any postage charges if applicable.
- We recommend that all returned garments are sent by registered post or courier in suitable packaging. We cannot be held responsible for items lost or damaged in transit.
- We can only accept the return of worn items if they are faulty.
- Please note that returns on certain products 'next to skin' are also excluded from our general returns policy for obvious hygiene reasons, if you have any questions on which items this applies to, please feel free to contact us for advice.
- This is in addition to your statutatory rights.