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Payment Terms

 

Payment Method

  • We currently accept credit and debit card payment via the Paypal gateway for secure online payments. We can also accept payments via telephone if required by the customer.

Pricing

  • All prices are in Great British Pounds sterling (GBP), if paying in alternate currencies, Paypal/Card Providers will make a conversion to GBP at the then current exchange rates.

Order Acceptance

  • We must receive payment of the price of the products together with the delivery charges before we can accept your order.  When you process your order you will automatically receive an email confirmation of your order.

Product Availability

  • All orders placed are subject to availability of products.  Most products are kept in stock for immediate dispatch, occasionally additional stock comes from our suppliers/manufacturers which sometimes results in a delay.  We strive to keep to our delivery times and will inform customers of any delay immediately.

Exchange of Goods

  • If exchanging goods, the cost of posting back the exchange items to the Customer must be borne by the Customer. Please enclose this cost of returning goods with your item for exchange, as detailed on your original invoice.  The cost of re-sending goods as an exchange will be subject to change from time to time as dictated by the delivery / transport system(s) the Company elects to use.  Please ensure you quote your order number on all correspondence when returning goods.  Where the Company has made an error in supply, the Company will bear the cost of all return postage and will refund all costs experienced by the Customer during the exchange process.
  • If the Customer fails to return the goods to the Company by a "Recorded Delivery" system such as Royal Mail Recorded Delivery service, that ensures it can be "traced" at the point of posting and arrival at destination, the Company cannot be held liable to exchange the goods without proof that the goods have been received by the Company.

Refunds

  • If returning goods for a full refund, the Customer is not required to include any "Return Postage" costs with their returned goods as this is only required when returning goods for an Exchange.  Simply send the goods back to the Company along with clear details of the sender and order number and the Company will provide a full refund via the same payment method used in your original purchase.

Standard Returns Policy

  • If for any reason you are not satisfied with the products or you wish to exchange for a different size or colour, you may return them to us within 28 days of the delivery date unless otherwise agreed, for a refund of the cost of the item/s or an exchange. (Excluding baselayer’s worn next to the skin)
  • This is provided that the products are returned to us in their original condition, carefully packaged and with all labels "attached" and tags intact.   We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged through no manufacture fault, been worn or washed or tampered with in any way.  Please note that all parcels must be sent back by using Recorded Delivery, to make sure of their safe arrival.  Failure to return by this mean’s, will result in the customer being liable for the value of goods returned if they do not arrive.

 

REGISTERED COMPANY ADDRESS

Unit 5, Bakewell Road
Loughborough
Leicestershire
LE11 5QY